What is your shipping policy?

A:

All shipping is done through a courier service and a physical street address is required for all deliveries.

If a receiver is not home to sign for a parcel, we will attempt to redeliver the item for free. If the parcel cannot be delivered again, it may be left at one of 1400 local collection points.  Collection points may include newsagents or service stations.

All orders come with an Authority To Leave, which means the delivery driver will leave the parcel at your door if safe to do so.

We cannot take responsibility for any delays, damage or losses, in which the parcel may take once shipped.

Unfortunately we cannot deliver via courier to post offices, PO boxes, locked bags, parcel lockers or parcel collect locations as Australia Post restricts delivery to these locations. In these instances, we will contact you to arrange an alternative which may be at an additional cost.

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